Susan McWhite

9183 E Oxford Drive

Denver, CO 80237

hockey777fan@yahoo.com

303-503-5846

EXPERIENCE

Aurora Loan Services Inc 5/2001 – 9/2007

Project Manager/Facilities Coordinator Denver, Colorado

• Manage real estate projects for multiple sites including construction builds, furniture installations, remodels, relocations

• Resolve equipment, furniture and building maintenance issues for multiple locations

• Process payment invoices for projects and reconcile project budgets to actuals and variances

• Prepare budgets, reconcile monthly financials to budget, reporting and variance analysis

• Manage real estate database including leases, lease amendments, estoppels, variable payments including utilities, parking, and annual reconciliation charges

• Answer Help Desk requests in both Remedy and Heat, managing tickets for building maintenance, furniture repairs or installation, copier/fax maintenance, and related property management issues

• Manage procurement system in PeopleSoft for real estate related projects

• Responsible for signage procurement and installation for buildings to include both interior and exterior signage

• Maintain site Intranet page and project pages using Sharepoint

• Manage vendor relationships for fitness center, cafeteria, shipping/receiving, coffee services

Travelers Bank and Trust 5/2000 - 3/2001

Executive Assistant Denver, Colorado

• Administer an incentive plan of $1M annually for 200+ staff in Denver and Wisconsin sites

• Plan and execute successful relocation to new facility including floor plan layout and telecommunications matrix design

• Reconcile department general ledger and invoices; prepare expense reports and invoices for payment

• Create and implement performance scorecards including guidelines and rating structure

• Design employee handbook, new employee orientation presentation and employee opinion survey Produce weekly and monthly attrition reporting and staffing analysis/variance reporting

• Coordinate Operations/Workforce functions for new hires including assigning log-in IDs, setting up reporting and telecommunications

• Manage telecommunications for site to include 800 number set up, vector scripting, and change control procedures

• Focal point for facilities management, special event planning; arrange off site meetings and travel

First USA, a Bank One Company 9/1993 - 5/2000

Executive Assistant Tempe, Arizona

• Assistant to Cardmember Services President, performing all related administrative functions

• Administer an incentive plan of $2M annually for 500+ advisors and staff including presenting program to new hire classes

• Resolve escalated customer calls to Site Leader’s office

• Reconcile department general ledger and invoices; prepare expense reports

• Supervise four Support Specialists and one Administrative Assistant responsible for mail, supplies, employee recognition programs, payroll/salary administration

• Produce weekly and monthly attrition reporting and staffing analysis/variance reporting

• Provide facilities management, special event planning; arrange off site meetings and travel

• Implement CASS training program for administrative support staff; ordered training manuals, procured guest speakers; hosted and presented classes on a bi-weekly basis

• Interpret and administer personnel policies, process and track salary/performance reviews, time sheets, leaves of absence, personnel requisitions and all other related documentation

• Coordinate annual blood drives, Travel Reduction program, food drives and United Way drives for division

Bank One Corporation 6/1981 - 9/1993

Senior Executive Secretary Columbus, Ohio

• Assistant to President of Banc One Financial Card Services Corporation, performing all related administrative duties

• Led Administrative Disaster Recovery team including quarterly updating of plan and testing

• Assisted Conference Director with 1990, 1991, 1992 Annual Conference for 500 clients including registration, accommodations, preparation of materials, and assistance with speakers and guests

• Created contracts and presentations for clients using desktop publishing to create custom presentations and producing slides

• Arranged and attended various computer training classes for division for administrative staff and management

• Coordinated various division holiday and special events including employee picnics, celebrations

• Coordinated Human Resources benefits functions, answer questions, process paperwork and provide training

• Wrote division administrative salary reviews and forms manuals to outline policies and procedures

• Scheduled and arranged 15 department moves from one building to another on multiple occasions

• Administered Employee Opinion Survey to 500 employees; analyzed results and made recommendations for changes to management

• Assisted department managers with design and implementation of training program to include writing the training manual and formatting training sessions

EDUCATION

• 10/2007 – Anticipated Master of Project Management, Keller Graduate School of Management

• 6/2003 MBA - Keller Graduate School of Management, Broomfield, Colorado

• 8/2000 Bachelor’s Degree - Ohio Dominican College, Columbus, Ohio

• 6/1985 Associate Degree - Bliss College, Columbus, Ohio

SKILLS

• Microsoft Word, Powerpoint, Excel, Access, Visio, Project and Outlook

• Internet Research

• Colorado Notary Public