HIGHLIGHTS OF QUALIFICATIONS:
 
1        Seven years of professional experience in the Human Services
2        Fluent in Spanish (reading, writing, and speaking).
3        Familiar with Word/Word Perfect/Power Point/Outlook/Excel and Microsoft Office processing systems.
4        Excellent communication skills (written and oral).
 
 
PROFESSIONAL EXPERIENCE:
 
Eligibility Team Leader /Supervisor                                                                                                                                                                                                            May 2007 – April 2008
Community Action Program/Child Care Information Services, Lancaster, PA
Supervised and trained staff in CCMIS/CIS. Ensure staff was abreast of and understood the Office of Child Development communication which applied to their job responsibilities. Developed and coordinated training programs for staff. Prepared monthly service reports for director. Developed and coordinated training program for Child Care Providers in coordination with Early Care and Strategy team for Lancaster County. Encouraged child care providers to become regulated and involved in Keystone STARS and other programs. Ensured clients enrollments were completed including ongoing eligibility. Resolved child account discrepancies. Ran CCMIS reports to maintain up to date data. Approved vacation/personal time requests. Prepared timesheets for payroll. Assisted in payroll process. Monitored files for compliance. Attempted to resolve client and provider concerns daily. Checked daily the provider service and fiscal alerts to ensure staff was following up on casework. Interpreted state and local regulations and applied them to the job and helped staff to understand the procedures. Worked in conjunction with the Assistant Program Director and Program Director. Participated and conducted meetings, conferences, training sessions, and public hearings as assigned. 
 
Child Account Supervisor                                                                                                                                                                                                                              Nov 2006 – May 2007
Community Action Program/Child Care Information Services, Lancaster, PA
Supervised and oversaw Child Account enrollments and resolution of child account issues.   Oversaw the Specialist’s work to ensure compliance with regulations and policies. Process the County Assistance Office downloads and coordinated assignments to caseworkers with the Eligibility Supervisor. Ensured the appropriate funding source was assigned to the case and monitor the case enrollment for accuracy. Worked to resolve all identified child account issues related to payment including contacting providers or clients if necessary. Prepared monthly reports for the supervisor on monitored cases, new enrollments, and provider changes. Trained staff as appropriate. Evaluated staff performance. Approved vacation/personal time requests. Prepared timesheets for payroll. Assisted in payroll process. Monitored files for compliance. Maintained records and agency information including personnel information in a confidential and accurate manner. Maintained good customer service standards and professional relationship with families, provider’s and staff. Cross trained to handle Parent Resource and Referral Services. Maintained accurate and complete files. Read, maintained, interpreted, and implemented State policy and procedure clarifications as related to work load.
 
Eligibility Coordinator                                                                                                                                                                                                                                   July 2005 – Nov 2006
Community Action Program/Child Care Information Services, Lancaster, PA
Oversaw the staff schedule and assured coverage during absences. Monitored the daily activities of assigned staff. Approved vacation/personal time requests. Prepared timesheets for payroll. Assisted in payroll process. Monitored files for compliance. Coordinated any problems/concerns regarding staff’s performance to supervisor. Assisted as necessary in the Hearings and Appeals process. Handled case transfers from other CCIS agencies. Trained staff on CCMIS system and eligibility responsibilities. Prepared weekly reports and compiled monthly statistics. Provided individual counseling and referrals as needed to interested callers as well as walk-ins that came into the office seeking services. Complied with office procedures and the Department of Public Welfare’s subsidy regulations. Provided training and follow up training to staff as needed and documented trainings in personnel file. Followed up with eligibility staff about reports and communications from the State. 
 
Redetermination Specialist                                                                                                                                                                                                                           July 2003 – July 2005
Community Action Program/Child Care Information Services, Lancaster, PA
Monitored caseload and determined continued eligibility for services. Maintained professional relationships with families, providers, and staff. Maintained a daily log of activities.  Kept files accurate and complete according to State regulations. Provided good customer service to clients, providers, and County Assistance Office staff. Read, maintained and implemented State policy and procedure clarifications as it related to work load. 
 
Intake Specialist,                                                                                                                                                                                                                                           July 2001 – July 2003
MidPenn Legal Services, Lancaster PA                                                                                                            
Answer incoming calls to brief for services. Provided comprehensive information about agency services. Completed client intakes and liability information to determine and verify eligibility for services. Made referrals to proper attorneys based on intake. Provided referral services; made referrals to the Bar Association, Domestic Violence Legal Clinic, Human Relations Office, Labor Board, Department of Public Welfare, Mental Health & Mental Retardation Office, Social Security Administration, Community Action Program, and Tabor Community, etc. Keep consistent accurate and organized records. Scheduled appointments with attorneys and paralegals, and provide data entry and administrative support services as needed. Provided translation services to clients upon request.
 
Mail Order Clerk,                                                                                                                                                                                                                              November 2000 - January 2001
Keystone Pretzel Bakery, Lititz, PA                                                  
Packed and shipped mail order items on a daily basis, entered mail order customer service orders, printed shipping labels and UPS manifests. Recorded mail order cash receipts into the computer system weekly and served as backup in the office as needed.
 
Previous work experience was not related.
 
 
EDUCATION:
 
Harrisburg Area Community College, Lancaster, PA                        
            -Computer Information Systems
            -Business Administration
 
 
 
REFERENCES:     Available upon request.